Refund policy

Since we sell made-to-order products, we do not allow cancellations after 24 hours of a purchase being completed. Whether your order has been fabricated or not, we do not accept cancellations after the 24-hour period. Returns are allowed if the item was damaged in shipping or incorrect, per the order confirmation, at our expense. Please verify that your order is correct by checking your order confirmation carefully. Verifying that the order confirmation shows the correct information is a customer responsibility. We allow exchanges in some cases, but we may not always be able to provide exchanges for items when the order was fulfilled as ordered, per the order confirmation. We cannot guarantee all delivery dates, even in the case of expedited shipping, and we do not provide refunds or reimburse for costs that may be incurred due to rescheduling an installation by a third party. We will reimburse expedited shipping costs if the order was not shipped within the promised timeframe, but a full refund will not be provided. Please obtain HOA approvals prior to ordering. We can no longer provide refunds for orders due to the HOA not approving your plans. If you have a situation that falls outside of these policies, please contact us and we will evaluate your request on a case-by-case basis. Our goal is the satisfaction of our customers, so we are always willing to make every effort to resolve any issue.