Shipping policy

We offer UPS Ground shipping on most items. We offer expedited shipping options for an additional cost. Please read the options carefully and ensure that you are accurately calculating lead time + transit time. If faster shipping (transit time) is desired, please contact us for additional shipping options. Please check lead time before ordering. We offer a made-to-order item, so items will not ship on the next business day in most cases. "Lead time" does not include the time that your order will be in transit. Total time from order to delivery = lead time + UPS Ground estimated transit time from Sarasota, Florida to your shipping address. Our lead times and shipping times are our best estimate and may change from time to time, so please be sure to check. Since we do not accept cancellations beyond 24 hours based on the wait being too long, please check before ordering.

Tracking will be provided for all orders. Should you have any questions about shipping, please contact us at customerservice@pthudsonalumiart.com. Our goal is the satisfaction of our customers, so we are always willing to make every effort to resolve any issue.

PLEASE READ OUR REFUND/CANCELLATION POLICY CAREFULLY BEFORE ORDERING:

Since we sell made-to-order products, we do not allow cancellations after 24 hours of a purchase being completed. Whether your order has been fabricated or not, we do not accept cancellations after the 24-hour period. Returns are allowed if the item was damaged in shipping or incorrect, per the order confirmation, at our expense. Please verify that your order is correct by checking your order confirmation carefully. Verifying that the order confirmation shows the correct information is a customer responsibility. We allow exchanges in some cases, but we may not always be able to provide exchanges for items when the order was fulfilled as ordered, per the order confirmation. We cannot guarantee all delivery dates, even in the case of expedited shipping, and we do not provide refunds or reimburse for costs that may be incurred due to rescheduling an installation by a third party. We will reimburse expedited shipping costs if the order was not shipped within the promised timeframe, but a full refund will not be provided. Please obtain HOA approvals prior to ordering. We can no longer provide refunds for orders due to the HOA not approving your plans. If you have a situation that falls outside of these policies, please contact us and we will evaluate your request on a case-by-case basis. Our goal is the satisfaction of our customers, so we are always willing to make every effort to resolve any issue.